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I finalized the new complaint while the pro prevented reacting. The gamer of Chile got claimed a prize away from several,100,100, however, Slottica refused to spend, citing an insurance plan solution to own maybe not continued to experience to your night of the fresh 26th. The brand new Issues Team tried to mediate the issue by the reaching out to the gambling enterprise to have clarification on the confiscation of your own earnings. Even after numerous efforts, the brand new gambling establishment don’t act, leading the group to help you draw the new ailment as the ‘unresolved’. The ball player are told to contact the new Curacao Interactive Certification power for further advice.
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The ball player from Brazil is actually feeling problems withdrawing their financing. The player has received the new percentage, and also the complaint is finalized while the «resolved». A Brazilian user might have been waiting around for 10 weeks due to their acknowledged withdrawal from Slottyway Gambling enterprise to-arrive its account, despite a proven account. Agents say that the problem lies to the payment seller. Even as we had been looking to get in touch with the newest gambling establishment, the gamer told you the currency are returened to his membership and he are requested in order to demand a different withdrawal.
The gamer from Spain had his winnings out of a no-deposit bonus nullified on account of nation restrictions. Simultaneously, a monetary payment has been accessible to the player. The ball player from Czech Republic has questioned a withdrawal 14 days in the past. Regrettably, we had been forced to deny so it problem as the player used offending vocabulary and you can refused to work. The ball player of Sweden is actually experience problems verifying her membership.
